Privacy Policy

Effective Date: 25/07/2024

Introduction

Welcome to the Citadel Theatre in St Helens (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, purchase tickets, attend our events, or interact with us in any way.

Information We Collect

We may collect and process the following types of personal information:

Contact Information: Name, email address, phone number, and postal address.
Payment Information: Credit or debit card details, billing address, and other payment-related information.
Event Preferences: Information about your event preferences, attendance history, and feedback.
Technical Information: IP address, browser type, operating system, and other technical information from your visit to our website.
Marketing Preferences: Your preferences for receiving marketing communications.

How We Use Your Information

We use the information we collect for the following purposes:

Ticket Sales and Event Management: To process ticket purchases, manage event attendance, and communicate important information about the events.
Customer Service: To provide customer support, respond to inquiries, and resolve issues.
Marketing and Promotions: To send you updates about upcoming events, special offers, and other relevant information, in accordance with your marketing preferences.
Website Improvement: To analyze and improve our website’s functionality and user experience.
Legal Compliance: To comply with legal obligations and protect our legal rights.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Service Providers: We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep your information confidential.
Legal Requirements: We may disclose your information when required to do so by law or in response to valid requests by public authorities.

Data Security

We implement a variety of security measures to protect your personal information. These include secure servers, encryption, and access controls to ensure your data is kept safe and confidential.

Your Rights

You have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete personal information.
Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
Objection: You can object to the processing of your personal information for direct marketing purposes.

To exercise these rights, please contact us using the contact details provided below.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device that help us understand how you use our website. You can manage your cookie preferences through your browser settings.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.